房主的支持

Shortlisting允许你与对你的工作感兴趣的商人交换联系信息。你最多可以挑选5个商人来做你的工作。

Shortlisting is essential as it allows you to message, hire and finally leave feedback for tradespeople.

你可以拒绝那些你认为不适合你工作的商人，我们会让他们知道的。

A detailed job description will get more responses from tradespeople. A preferred start date can also help tradespeople fit you into their schedule. Adding more information and photos to your job after it has been posted can help generate more interest.

Invite tradespeople to your job from our directory. Interested tradespeople who accept your invitation will get in touch to arrange a quote.

If your job hasn’t received any interest after two days, we will automatically repost it for you.

When you shortlist a tradesperson we notify them that you would like a quote for your job. As contact details have already been exchanged, you can’t remove tradespeople from your shortlist.

绝对不是!我们只会把你的电话号码发给你提名的商人。

Yes. We have detailed advice guides on how to choose tradespeople and ensure a successful project from start to finish in ourAdvice Centre.

当你决定哪个商人你想执行你的工作，点击雇佣按钮，他们的简介，通知其他商人，你的工作不再可用。这也允许你在工作完成时留下反馈。

If you have accidentally selected the wrong tradesperson or changed your mind,contact usand we will reopen the job for you.

MyBuilder是狂热的反馈!反馈可以帮助房主决定雇佣谁，奖世界杯荷兰vs威尔士竞猜励工作出色的商人，并让他们对任何问题负责。商人依靠积极的评论来建立他们的声誉和通过MyBuilder的来源工作。

发表负面或中立的评论可以促使商人解决任何悬而未决的问题。商人可以对负面或中性的反馈做出回应，提出他们对事件的看法。

You can leave your feedback at any point after an agreement for the work to begin has been reached. We recommend waiting until your dealings with the tradesperson are complete before posting your review.

当你准备离开你的评论时，更新你的工作，以确保该交易员被标记为已被雇佣，发布反馈，你的评论将立即出现在该交易员的个人资料上。

Yes. We take this very seriously. We monitor every piece of feedback to ensure it comes from a genuine customer and relates to legitimate work contracted directly through MyBuilder.

If flagged as suspicious, we remove the feedback and review the tradesperson’s account.

Feedback can be removed at any time and can be changed once, but only if posted less than a year ago.Get in touchfor further assistance as changes can only be made from our side.

Tradespeople cannot remove or edit your feedback.

There are a few situations where we remove feedback:

• There was no agreement to start the work
• The tradesperson was sourced outside of MyBuilder
• The tradesperson and job poster knew each other before connecting on MyBuilder

MyBuilder reserves the right to remove content that is not in line with our policies, including discriminatory comments, foul or abusive language and personal information.

Feedback automatically links to a job posted on MyBuilder so can’t be left anonymously. If there’s an issue you would like to inform us of in confidence, pleasecontact us.

You can find details about how to get in touch on theMyBuilder Plus contact page.

Public liability insurance covers any damage or accidental injury to a third party or their property caused by a tradesperson or their employees or their business. It also covers any related costs and expenses such as legal fees. It DOES NOT cover poor workmanship and the policy may contain conditions that could restrict the cover.

Public liability insurance does not cover claims from the tradesperson's employees or subcontractors for damage or injury; You will need to ensure that the tradesperson has employer's liability insurance.

Read up aboutinsurance and home improvements.

Professional indemnity insurance provides cover for losses arising out of professional errors in design and/or specifications offered as part of their service. It DOES NOT cover poor workmanship.

这种保险通常被建筑师、设计师、工程师以及设计和建造承包商使用。

Tradespeople self-certify that they hold appropriate and valid liability insurance. MyBuilder is not able to provide any guarantees that the tradesperson's insurance policy is valid or live.

Before work begins, we recommend you verify that a tradesperson's insurance policy wording and indemnity limits are appropriate for the type of work the tradesperson states they can carry out.

Most customers have a good experience when they hire a tradesperson through MyBuilder, but occasionally jobs go wrong or traders run into difficulties.

在第一种情况下，你应该与商人直接讨论任何问题，并试图找出一个双方都适合的解决方案。大多数商人都希望顾客对他们的工作感到满意，并且愿意友好地解决任何问题。客观地、不带感情地处理问题，在适当的时候引用证据。

如果商户未能以令人满意的方式处理你的投诉，或不同意你的观点，你可能需要将事件升级。我们建议在第一种情况下写信给商人，解释你对什么不满意，你希望商人做什么，以及什么时候。Citizens Advice havea selection of letter templatesthat can help you draft a complaint.

You should give the tradesperson a reasonable period of time to respond to your complaint and address your concerns. If they won’t or can’t fix the problem, you do have the right to ask for a partial or even a full refund in certain circumstances. You may need to negotiate and agree on a figure.

如果您仍然无法达成协议，需要我们的建议，请与我们联系。虽然我们无法调解，但我们会尽力提供清楚和公正的资料，让你知道你有哪些选择。如果您在写信给我们时包含以下问题的答案，我们可以提供更好的建议。

• What happened?
• What have you done so far to try and resolve the dispute?
• What resolution are you seeking?

When you are ready, we recommend that you leave feedback about your experience. The ability to leave a comment on the trader’s public profile creates a level of accountability that wouldn't otherwise exist. Tradespeople have the right to reply to any neutral or negative feedback posted to the site.

Additional resources

Read our advice article aboutdealing with disputes.

如果MyBuilder上发布的招聘信息出了问题，我们鼓励双方尝试和平解决分歧。如果不能达成协议，我们会将人们引荐给有专业知识的专业组织，让他们提供进一步的帮助。

If you have a MyBuilder Plus policy and need support, you can reach us by visiting theMyBuilder Plus contact page.

We believe that feedback is the best way of holding tradespeople accountable for their work. If you hired a tradesperson through MyBuilder and feel let down, you should post feedback about your experience. Although we monitor all feedback posted on the site, you can also log a complaint through ourcontact form.

我们利用反馈、投诉和其他信息对商家进行监控和调查。如果我们认为交易帐户继续使用MyBuilder可能会给其他用户带来风险，我们将对其进行限制。

We expect tradespeople to treat job posters with courtesy and to notify them if they are unable to attend an arranged appointment. If a tradesperson fails to show up, you cancontact usand we will record your complaint against the tradesperson’s account. We monitor reliability and persistent offenders are suspended.

All tradespeople have their ID checked and skills evaluated when they apply to join MyBuilder.

使用MyBuilder的商家需要通过我们可信赖的反馈系统接受消费者的持续审查。反馈给平台带来了责任和透明度，帮助消费者做出明智的决定。Feedback can only be left after a relationship has been confirmed through MyBuilder, which combats abuse and fraudulent behaviour.

如果一个商人在MyBuilder上没有反馈，不要害怕向他们以前工作过的客户寻求推荐。We also recommend you read ourhiring advicebefore you choose a tradesperson.

We recommend you read ourhiring advicebefore you decide who to hire as the type of checks you carry out will vary depending on the type of job you have posted.

Feedback gives an indication of a tradesperson’s track record and you should read previous customers’ reviews before choosing who to hire. If a tradesperson doesn’t have any feedback you can ask them for references from previous customers; most tradespeople will also have examples of previous work that they will be happy to share.

公众责任保险涵盖您的财产，或第三方的财产，在事件造成损害的工作。Itdoes notcover poor workmanship. We recommend you verify a tradesperson’s policy covers everything you need before agreeing to any work.

Professional indemnity insurance provides cover for losses arising out of professional errors in design and/or specifications offered as part of the tradesperson’s service. This insurance is typically used by architects, designers, engineers, and design & build contractors anddoes notcover poor workmanship.

我们建议您在同意任何工作之前，核实一个商人的政策涵盖了您需要的一切。

Add our email address to your contacts:
info@mybuilder.com

Email providers sometimes mark our emails as spam so take a look in your junk mail folder. If any of our messages are in there you should mark them as safe. To help stop this from happening in future you should add info@mybuilder.com and/or @mybuilder.com to your list of safe senders or contacts. If you have done all of this and you are still having problems, get in touch and we will try to help you get the issue resolved.

是的,你可以。要取消订阅我们的营销通信，请登录并进入您的帐户设置的通知部分。需要注意的是，取消选择文本选项将阻止您通过文本消息重置密码。

In order to get the most out of MyBuilder we need to send you email notifications about your job. If you no longer wish to receive these notifications, you will need to end your job listing.

If you no longer need MyBuilder to find a tradesperson, you can end your job listing by selecting the job from theMy Posted Jobs部分，然后选择“结束工作”选项。

You may also wish to update yourNotification Settings选择您将来从我们接收到的通讯类型。

If you wish for us to delete all of your personal information from our systems altogether, pleaseContact Usto make that request.

Please note that you will no longer have access to the MyBuilder account and we will not be able to provide further support in relation to any aspect of your MyBuilder account.

You can change your email address in youraccount settings. We will send a confirmation email to the new email address for verification. If this is not received, please check your junk/spam folders.

Go to theLogin page.

Enter your registered email address and choose one of three simple options to access the site.

还是不能登录?按照本页底部故障排除部分中的步骤进行操作。

If you see this error message, it indicates an issue with the cookie settings on your device which can be resolved by following the steps in the troubleshooting section at the bottom of this page.

This is usually because cookies are not enabled on your device. To resolve the issue, follow the steps in the troubleshooting section at the bottom of this page.

Make sure you are logged in then you canchange your password.

确保设备上的时间和日期设置正确。

Check your cookies are enabled

如果没有，您需要在浏览器上启用它们。

How to enable cookies

Once enabled, log out of your account and sign back in again.

If this does not resolve the issue,send us a message我们会保持联系的。