Sarrani Ltd
- London
- Member since Aug 2019
- 15reviews•93%positiverating
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Collapsed and sagging ceilingRestoration & Refurbishment
gen1987- 22ndMar, 2023Waiting for review
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Water leak damage QuotationRestoration & Refurbishment
They are professional they are helpful. They get the job done perfect service thank you
kelvin21967- 17thMar, 2023Positive review
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Serious water leak affecting upstairs and downstairsRestoration & Refurbishment
ahsan57384- 8thMar, 2023Waiting for review
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Bathroom refurbishmentRestoration & Refurbishment
Great service and high quality
stephanaos12569- 27thDec, 2022Positive review
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New bath room fitedRestoration & Refurbishment
They are liaising with my insurance company.
samantha92754- 7thNov, 2022Positive review
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Repair and replace living room windows and doorRestoration & Refurbishment
Excellent job from start to finish.
Mark put my wife and I at ease from day 1 during this difficult time. The crew that were assigned the job left our property looking better than before the fire. Extremely happy with the quality of work and the time taken to undertake it.
All in all a superb performance from Sarrani.
Special mention for Amy in the office for her outstanding communications and David (decorator) for a thorough job.jon_ash- 19thOct, 2022Positive review
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Water leaking from the ceiling on the ground floorRestoration & Refurbishment
joao31247- 19thOct, 2022Waiting for review
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Repair 2 Bedroom flat damaged by flood damageRestoration & Refurbishment
matgom- 16thNov, 2021Waiting for review
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Repairs to Water Damage in BathroomRestoration & Refurbishment
dnemeth- 23rdJun, 2021Waiting for review
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Asap water leak issueRestoration & Refurbishment
Very good customer service great advice, I haven’t started the process but so far I am very pleased with customer experience.
jorge41632- 27thFeb, 2021Positive review
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Gain access to leaky pipe, fix and repair damageRestoration & Refurbishment
The team at Sarrani were very professional and efficient. We had a leak in our bathroom that needed repairing and involved taking up tiles and reinstalling electrical underfloor heating as well as fixing the plumbing issues. They were able to organise all the different tradesmen required and they handled everything with the insurers keeping us well informed along the way. Highly recommended.
ross63104- 6thFeb, 2021Positive review
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Refurbish floor and walls due to escape of waterRestoration & Refurbishment
eileen94029- 5thFeb, 2021Waiting for review
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Bathroom and kitchen repair worksRestoration & Refurbishment
christ_21- 29thJan, 2021Waiting for review
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Repair to water damaged bathroomRestoration & Refurbishment
vincenzo79731- 28thJan, 2021Waiting for review
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更换浴室天花板和其他东西…Restoration & Refurbishment
My flat is tenanted, I get on well with the tenants. I’ve never used an Insurance Specialist like Sarrani before and I wouldn’t again. I’m confident the end result would have looked better and finished much quicker if I’d been in contact with the builder directly.
Timeline:
27th July - signed a contract to engage Sarrani for the shower job
28th Sept - Work starts (weeks of drying included at the start)
20th Nov - Tenants are told by the builder the work was finished (When I asked Sarrani what was happening, I was told they have 2 finishes; one from the builder and one from the client! )
7th Jan - Sarrani finish the snagging and complete the jobJust over 5 months from engaging them to them completing the job. There was no delay to any work due to covid that I was made aware of, the builders and admin were always contactable.
At the start of the project I thought that the team were great, very communicative and helpful, but ultimately I’m unhappy with the quality of work and I anticipate having to replace the shower and all the tiles before I rent the flat out again, which is an expense I believe to be utterly avoidable. Sarrani admit they were not consulted by the builder about the change of shower, which had such a significant impact, I find that incredible.
我的建议是:相信自己,知道自己想要什么st and go directly to the tradesperson.
mand282- 22ndSep, 2020Negative review
Sarrani Ltd's reply:
We are sorry you are unhappy with your bathroom. Unfortunately we can only work according to the confines of your insurance policy, the budget allocated & the instructions given.
When you appointed us, you made it clear you wanted nothing to do with the insurance claim or repairs & only wanted to deal with our admin team. You repeated this several times throughout the process when we required info to progress the claim & repairs.
Your insurers only approved the work mid-Sept & it began 28 Sept. It took until 20 Nov to be complete due to another leak from the flat above on 12 Oct.
Your insurers would not pay to replace your entire bathroom floor so we replaced the affected area using the closest match tiles that could be found as per your written instruction.
We fitted a new square shower cubicle at our cost to minimise the impact of the flooring as a gesture of goodwill.
你没有访问期间的工作。当它was complete, we asked if you were happy with everything. You asked us to return twice to deal with issues unrelated to our work that you have refused to pay for. You then visited for the first time on 13 Dec, 3 weeks after completion, when you informed us of a small patch on the bathroom ceiling that you wanted repainted. This was done ASAP after Xmas. You acknowledged there were no problems with our workmanship so your subsequent bad review was surprising & disappointing.
The tenants were very grateful for our help & highly complementary of our team. -
Fixing of ceiling and decorationRestoration & Refurbishment
mybuilderfe- 22ndSep, 2020Waiting for review
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Repair to floor following leak,floor leveling, tilingRestoration & Refurbishment
I have never used a claims specialist before but I’m certainly glad I did. Following a leak in my kitchen, Sarrani ltd took away all the stress of having to deal with my insurance company directly and kept me updated throughout step of the process. I was very happy with the settlement they achieved and with the contractors they recommended to carry out the work. The work was finished to a very high standard with any disruption kept to a minimum, which was particularly impressive due to covid. In summary, I really can’t recommend Rachel and her team enough.
alex_kentish_town- 22ndSep, 2020Positive review
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Water Damage CeilingRestoration & Refurbishment
beri10644- 22ndSep, 2020Waiting for review
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Damaged Ceiling to be replacedRestoration & Refurbishment
The work carried out was excellent and on time.
I meant to thank Rachel Stockley of Sarrani Ltd personally because the estimate of works for my small job was very in-depth and left nothing to the imagination or interpretation and was a far superior estimate than the other two. It also led to interesting read!! The cost was a little more than the others but well worth it as it gave peace of mind and showed expertise in itemising which gave understanding to what was to be carried out. Great Job.
Kind Regards Janet Langtonjanet77696- 22ndSep, 2020Positive review
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Repair ceiling flood damageRestoration & Refurbishment
I had this daunting task of repairing my house following a water leak which partially collapsed a larve and plaster ceiling, damaged another and ruined a new floor.
On top of that my insurers made it as difficult as the could.
A phone call to Rachel and Kerry at Sarrani and the problem was sorted, they managed all the correspondence with my insurers, the loss adjusters and then their builders who were magnificent, very tidy, polite and professional.
I can thoroughly recommend Sorrani to handle your insurance claims for you.ricky_23- 13thJul, 2020Positive review
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Repair water damage and fix leakRestoration & Refurbishment
milenio4ar- 23rdJun, 2020Waiting for review
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Bathroom leak, decayed walls and floor and joists.Restoration & Refurbishment
Rachel and her team were just fantastic. They were so good at pushing on with it all in the face of Insurance adversity! Not to mention COVID-19 set backs to boot. Their professionalism, common sense and patience are exemplary. Thank you so much. We now have a wonderful new bathroom, the quality of which far exceeds our expectations and is a real pleasure to use. We could not recommend more highly. Look no further!
daisybrownebrockley- 11thJun, 2020Positive review
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BATHROOM and OFFICE insurance REINSTATEMENTRestoration & Refurbishment
lickledipper_29- 3rdJun, 2020Waiting for review
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Urgent!!!! Insurance quote needed for this jobRestoration & Refurbishment
deborah74571- 20thMay, 2020Waiting for review
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Plastering Kitchen Ceiling / Check Above Floor BoardsRestoration & Refurbishment
janani_82- 13thMay, 2020Waiting for review
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Full bathroom refurbRestoration & Refurbishment
tony85335- 30thApr, 2020Waiting for review
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Brickwork and flooring repairs after a leakRestoration & Refurbishment
The team at Sarrani couldn't possibly have been more professional and efficient. They made the whole process of repairing damages caused by a water leak as well as dealing with the insurers
easy from start to finish and kept me updated throughout.mheff- 25thFeb, 2020Positive review
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Repairs after flood damage to kitchen, walls and floorsRestoration & Refurbishment
Sarrani expertly guided us through an insurance claim after water damage to our flat. They provided a comprehensive onsite visit and detailed quote to satisfy the insurer. They sourced an excellent builder and were on time and to budget with everything. The finished job was to a high standard and we are very pleased with the outcome. We can highly recommend Rachel and her team at Sarrani.
tonyn- 22ndFeb, 2020Positive review
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Shop canopy, main communal entrance, room below, decor.Restoration & Refurbishment
jessie_72- 18thFeb, 2020Waiting for review
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Damp and redecoration of wallRestoration & Refurbishment
Fantastic support system from a team that cared and were efficient in what they do in helping insurance claims and carrying out the work needed.. Timely always
temi89382- 26thJan, 2020Positive review
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Redecoration after water damageRestoration & Refurbishment
Sarrani were prompt, efficient and helpful at every stage of the process and managed to complete everything during lockdown. I still haven’t been able to visit the flat, but the photos look great. I would certainly use Sarrani again and would happily recommend them to others.
abydeedee- 22ndJan, 2020Positive review
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Leak in a bathroom wall needs damage quote and fixRestoration & Refurbishment
kolateju- 17thDec, 2019Waiting for review
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General repairsRestoration & Refurbishment
veronica60168- 25thOct, 2019Waiting for review